The Operational System

Benjamin Franklin Plumbing Leverages Experience to Drive Success!


At Benjamin Franklin Plumbing, we've already shown that our business model can help promote healthy businesses with hundreds of thriving locations throughout the United States. Since we invented the wheel that keeps spinning, our owners never need to worry about reinventing it for their success! We always provide the same support, tools, and resources that have made trusted plumbing companies across the nation.

If you’re a seasoned plumbing industry pro, we’re ready to work with your experience and help you bring your business to the next level. Or, if you’re a newcomer to the plumbing world, we’re ready to make sure you're trained and equipped to hit the ground. Your success is our success, and our operating system helps ensure that we both experience it!

To learn more about the Benjamin Franklin Plumbing operational system. Or, call us right now at 888-718-4128 or fill out our online form to start the conversation about how your future plumbing company will run.


Our OpX® Removes the Uncertainty from Running a Plumbing Company

Our OpX® system is designed to streamline the daily operations of a business. This way, our franchisees can focus on providing great plumbing services while our system handles the rest for them. In other words, Benjamin Franklin Plumbing owners never have to reinvent the wheel!

Our OpX® system streamlines owning a plumbing company by providing expertise on:

  • Industry resources, safety and administrative procedures
  • Customer service
  • Managing your call center
  • Business planning and inventory management
  • Marketing, promotion, and networking through professional organizations
  • Giving back to your community
  • Understanding Key Performance Indicators (KPIs) that drive every aspect of your company’s financials and balance sheets

How We Make Running a Great Plumbing Company Simple

We provide the tools, resources, and support that our owners need to focus on what matters: their jobs and their clients. Besides providing procedures, manuals, and help for any type of situation, we also help franchisees level up their business with quality business strategy.

We help build better plumbing businesses by:

  • Helping owners train their workers, treat them right, and retain them as a result
  • Continuing a business’s growth by providing new products, training, and services to owners
  • Providing industry-leading technology to track leads, work, and finances
  • Ensuring that owners have professional marketing solutions
  • Providing access to exclusive products and offering significant buying power

The franchise team at Benjamin Franklin Plumbing is very familiar with the issues that experienced and new franchise owners face provides further support as they have already experienced some of the same business hurdles you might be experiencing through your own business growth. We provide the support our locations need to solve problems. Additionally, our extensive network of owners provides constant support from people who have already experienced the process of growth. In other words, you’ll never be alone with Benjamin Franklin Plumbing!

Training & Business Coaching

The Problem Isn’t Turnover—It’s Retention!

At Benjamin Franklin Plumbing, we believe that quality starts with the people that our owners hire. As a result, we focus on training employees and treating them well to make sure you’re not losing good workers to other companies. By investing in your employees, you can make sure they’re happy and treat customers to great service as a result!

To help your employees grow, we provide you with the training tools they need to stay on the cutting edge of the industry and make sure they’re always ready for any challenge. This doesn’t just allow them to grow as workers—it helps ensure that your plumbing business continues to satisfy current customer desires.


Business Coaching, Mentoring, & More with Benjamin Franklin Plumbing

Being part of a franchise network means that you’ll have the resources for success and a network of support that smaller businesses don’t get to enjoy. One of the key parts of our training program involves mentoring. We’ll work with you to help you improve your hiring process and retain employees so you can build a great business with the right workers.

Our Owners Grow Through:

  • Options for self-development
  • Flexibility
  • Positive reinforcement
  • Communication
  • Value

When you join Benjamin Franklin Plumbing, you’re joining a network of business owners who’ve built their own success stories. Importantly: they’re ready to share it with you! Our owners are like family, and you’ll have the chance to learn from those who’ve had experience working under the Benjamin Franklin name. If that isn’t enough, our team is standing by to provide you and your employees with the support you need 24 hours a day, 7 days a week, 365 days a year.

Marketing Your Plumbing Business

We Make Reaching New Customers Simple

Even if a business has been in an area for decades, it might not have the marketing tools needed to reach the customers it should. At Benjamin Franklin Plumbing, we help franchise owners solve marketing problems by providing them with the tools they need to get their business in front of the right people. Our marketing services make it simple to reach customers, so owners can provide the incredible plumbing services experience that the Benjamin Franklin name is associated with. Importantly, our marketing is ongoing and focused on growth. This way, you’ll be certain that you’re bringing great plumbing to new customers as well as the ones who’ve trusted your business over and over!

Our Incredible Plumbers Receive Expert Marketing Help

First, every Benjamin Franklin Plumbing franchisee enjoys the benefits of Benjamin Franklin’s name. With locations in hundreds of cities, it’s likely that many people already know and trust our name in your area! However, we rely on much more than our reputation to get our plumbers into more homes.

We provide the following to our plumbing franchises:

  • One Hour, Mister Sparky, and Benjamin Franklin branded product offerings allow franchisees to leave branded material with homeowners to inspire recurring business.
  • Free product training on any private labeled brand
  • BuyMax Fleet: A fully flexible and scalable service fleet solution offering discounts on everything from vehicle acquisition through upfitting and delivery to maintenance and fuel as well as resale and disposal.
  • BuyMax Communications: a full service communications suite offering discounts on mobility and wireless, VOIP, Contact Centers, devices and much more.
  • Networking with other members
With Benjamin Franklin Plumbing, you’ll always be supported by a team of expert marketers who will help you track leads, reach new customers, and make sure your business is growing in every way that it can. Our goal is to make sure you can spend your advertising budget wisely so you’re maximizing your presence in the local plumbing market!